Getting Started with OptigoVN

Welcome to OptigoVN!

This guide will walk you through the steps to get started with OptigoVN and make the most out of its features.

Table of Contents

• Creating Your Account
• Navigating the Dashboard
• Creating Your First OT Network
• Importing Data Into Optigo Visual Networks
• Manually Uploading a PCAP File
• 24/7 Network Monitoring Using Optigo Networks Capture Tool
• 24/7 Network Monitoring Using a JACE and Optigo Networks Capture Tool
• Purchasing Add-Ons
• Site Scopes and Site Scope+
• Additional Users
• Modifying a Subscription
• Accessing Help and Support

Creating Your Account

To begin, sign up for an OptigoVN account using your email address. Once you've registered, check your email for a link to activate your account. This will automatically create an Organization workspace that can accommodate OT networks and users.

 

1. Visit app.optigovn.com, and click Create Your Free Account to create a new OptigoVN account.

2. Enter your organization name and contact information in the form. 

3. Select User Type, then review and agree to the Terms of Use before clicking Submit.

Navigating the Dashboard

The dashboard is divided into the following sections:

1. Sidebar: Lists all the OT Networks you have access to.
2. Header: Provides quick access to Home, Diagnostics, Packets, Events, Devices, and Settings.
3. OT Network Summary: This central pane allows you to create new OT Networks and manage existing ones.
4. User Summary: Allows you to invite and manage users.
5. Add-Ons: Here, you can purchase subscriptions and manage existing subscriptions.

Please follow this link for a more detailed explanation of the sections mentioned above.

Creating Your First OT Network

To use OptigoVN, you first need to create an OT network to upload your BACnet data to. 
Please see the video below for details.

 

Importing Data Into OptigoVN

OptigoVN offers three convenient methods for importing data into the system: manual packet capture uploads, through an Optigo Networks capture tool, or through a JACE with an Optigo Networks capture tool.

OptigoVN offers unlimited data and packet uploads. 

Option 1: 
Manually Uploading a PCAP File

To upload a packet capture (PCAP) file, select a Monitoring Node and click Upload Files. Select the PCAP file(s) you want to analyze from your computer. Once you've uploaded a PCAP file, allow the system some time to process the data (you can follow the progress bar in the lower right corner), then click Refresh to display the diagnostic results.

 

Please see the video below for details.

Option 2: 
24/7 Network Monitoring Using Optigo Networks Capture Tool
 

Optigo Networks offers both hardware and software capture tool options. Our BACnet Capture Tools allow you to easily capture BACnet IP and BACnet MS/TP traffic throughout your network.

We recommend starting with the software capture tool. For detailed instructions on installation and scheduling, see the OptigoVN Capture Tool download and installation guide, and the video below.



 

Option 3: 
24/7 Network Monitoring Using a JACE & Optigo Networks Capture Tool

Additional Users

Giving additional users from your organization access to your OptigoVN account is easy and free of charge. Note: additional users can only be added from your existing organization. To invite users from external organizations, please see the article on OT network sharing.

1. From the sidebar, select what you want your user to have access to, which can be either the entire organization or an individual OT network.
2. Click any of the Invite User buttons displayed.
3. Complete the invitation form and click Send Invitation.

Access will be granted once the user registers via the link provided in the email invitation.

Note: You can manage your users from the User Summary panel on the dashboard, which allows you to deactivate users, reset passwords, and filter the list of users displayed.

 

Purchasing Add-Ons

When you create a free OptigoVN account, you'll enjoy unrestricted access to monitor and assess the health of your OT network.

To expand your capabilities, such as accessing in-depth network insights or sharing your OT networks with other organizations via Site Scope+, you will need to purchase add-ons. 

To purchase add-ons, please navigate to your OptigoVN account's parent organization and choose the Home option, followed by Add-Ons.

Then, find the add-on you need, click the 'Subscribe' button, and follow the prompts to load your shopping cart and complete your purchase.

Site Scopes and Site Scope+

Both Site Scope and Site Scope+ are powerful add-ons for OptigoVN that unlock advanced diagnostics and network insights. These tools allow users to analyze OT networks in detail, identifying issues down to the individual BACnet device. However, the two add-ons are designed for different user types, and their sharing capabilities are significantly different.

Depending on your role — whether you’re a building operator or a third-party integrator — one may be better suited to your needs.

Site Scope

A Site Scope is intended specifically for third-party system integrators and similar service providers. It provides full access to advanced diagnostics for all monitoring nodes in a selected OT network, without limiting the number of devices you can analyze.

One of the key features of Site Scopes is that it can be reassigned to a different OT network once per month. This flexibility makes it ideal for integrators who move from project to project and need to apply diagnostics to different sites over time.

However, Site Scopes are strictly for internal use within your organization. They cannot be used to share diagnostic results or access with users outside your team or company.

Important: Site Scopes are only available to accounts registered under the "Third Party Service Provider" user type. If you selected a different user type during account registration, this option will not be available.

 

Site Scope+

Site Scope+ includes the same advanced diagnostic capabilities as Site Scopes, but it is designed for environments where collaboration is essential. This add-on allows you to share access to OT network diagnostics with anyone — whether they’re inside your organization or external partners like vendors or consultants.

With Site Scope+, there are no limits on the number of users you can invite. It’s easy to provide controlled access to specific networks, making it a strong fit for building owners, facilities teams, and managed service providers who need to collaborate across departments or organizations.

You also retain full control over who can access each OT network, with options for granular permissions to manage roles and visibility.

Default Availability: Site Scope+ is the default add-on for any organization that registers as a "Building Owner/Facilities Management Company" in OptigoVN.
 

Please see Understanding Site Scopes and Site Scope+ for a more detailed comparison of these two add-ons.

Modifying a Subscription

To modify a subscription, simply scroll down to the Manage Add-Ons section and do the following:

1. Find the add-on subscription you want to modify and click the Modify button on the far right.
2. Select the Add option, which will allow you to immediately add either Site Scopes or Site Scope+ to your current subscription.
3. Additionally, you can select the Modify option to make changes to your subscription that won't take effect until the end of the term.

 

Accessing Help and Support

Please click on the profile icon located at the top right of the header section, then hover your cursor over the Help option to access links to support resources, like the User Guide and our Support email.

Additionally, you can reach support by sending an email to [e-mail] or by clicking on the chat icon (bottom right) to initiate a support chat.