How can I get the logs from my Capture Tool?

f you are having trouble with your PC-based Optigo BACnet Capture Tool, Optigo's support team can better assist you if you provide them with the appropriate log files.

Follow these steps to get the log files from your capture tool software:

1. Find the capture tool's 'data' folder on your system.
   
   • Windows: C:\Program Files (x86)\Optigo Capture Tool
   • Linux: /opt/OptigoCaptureTool
     
     
2. From inside the 'data' folder, copy the ‘db’ and ‘log’ folders and paste them into another directory on your host machine.
   
   
   
3. Zip up the 2 copied folders and share that zip file with the Optigo support team, via email at [e-mail] or by starting a live support chat at https://optigo.net.